Flight delayed / cancelled / earlier than planned — what should I do?
Please provide accurate flight details. We will use them as an important basis for arranging your ride; if your flight changes, we will assist with adjustments within the extent we can accommodate. Private Car ・In case of a flight delay, your pickup time will be postponed automatically. If the delay does not affect the driver's next trip, the original driver will wait for you at the airport. If the delay is too long and affects subsequent trips, we will arrange another driver and notify you promptly at no extra charge. However, if the delay causes your pickup time to fall within the late-night period (22:00–06:59), an additional NT$200 late-night service fee will apply. As temporary dispatch may extend the waiting time, we are unable to offer compensation for this. ・In case of an early arrival, you may be picked up earlier if the driver can accommodate it. If not, please ride at the original scheduled pickup time. If you decide not to take the ride for this reason, the fare will not be refunded. Carpool ・In case of a flight delay: If your booked shared airport pickup cannot be boarded on time due to the delay, the booking will be automatically canceled and fully refunded. ・In case of an early arrival, shared rides will still follow the original scheduled pickup time and dispatch arrangement. Earlier pickup cannot be guaranteed.